Hello! I am sorry you ran into some issues. Next time you are on, feel free to use the live chat and we can better assist you. I am not sure what device you were playing on, but for what it is worth, Tyto Online works best on a computer, with an updated version of Google Chrome. Close out of other programs/tabs for best performance. Tyto isn't compatible on mobile devices or tablets. As assets download in the background, the first few minutes can be a bit laggier.